Policies & Compliance
Ensuring quality, safety, and accountability in care.
Governance and Quality Framework
We operate under a robust governance system ensuring safety, legality, and accountability in line with CQC’s Key Lines of Enquiry (KLOEs).
Core Policies Include
■ Safeguarding Adults & Children ■ Medication Administration Policy
■ Health & Safety Management ■ Infection Prevention & Control
■ Equality, Diversity & Inclusion ■ Data Protection & GDPR
■ Complaints & Whistleblowing ■ Recruitment & Training
■ Incident Reporting & Risk Management
Monitoring & Auditing
■ Monthly spot checks and staff supervision
■ Annual service user feedback analysis
■ Internal quality audits and continuous improvement plans
Registration & Insurance
■ CQC Registration (in progress)
■ Employers’ Liability & Public Liability Insurance (£5 million cover)
■ Full DBS for all employees
■ ICO Data Protection Registration
Our policies are reviewed annually and align with the Care Quality Commission’s key standards of safety, effectiveness, care, responsiveness, and leadership.
